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Senior product manager

This is a Full-time position in Stratford, CA posted October 29, 2019.

This role will give some ITSM Rock Star the chance to own the creation and management of a world-class ITSM solution.

The right candidate can work remotely, so location is flexible.

We offer equity as part of the compensation for this role.This team member will own the Cadalys ITSM™ app from a Product Management perspective.

They will be responsible for prioritizing the functional roadmap based on customers’ demands and competitive positioning against other offerings, and ensuring that the functionality is aligned with ITIL best practices.

This individual will meet with key/strategic customers quarterly to review the use of the application and to solicit enhancements requests and customer priorities to incorporate in the product roadmap.Although this role is separate from the Lead Technical Architect assigned to this project, this team member will need to know the capabilities of the Salesforce platform to take advantage of the capabilities and to ensure the application is designed in accordance with Salesforce best practices.You will liaise with the Support organization to ensure they are up to speed on the features in each new release, and to ensure that learnings from customer tickets are fed into the product roadmap.

You will also coordinate with the Marketing team to give them the information they need to successfully showcase this app.Cadalys gives Product Managers wide latitude in ensuring the overall success of their app.

If the have the capabilities and aptitude to take this app and run with it to the top, we’d love to hear from you.