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Lead Supervisor II

Tapestry, Inc.

This is a Full-time position in Brea, CA posted June 10, 2021.

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes.

This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards.

They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Sample of tasks required of role:


·  Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values

·  Endorses, models and develops team to deliver Coach’s Selling and Service expectations

·  Enforces sales strategies, initiatives and growth across all categories

·  Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results

·  Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers

·  Productivity Management: holds sales team accountable for personal sales

·  Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives

·  Builds credibility and trust with team, as well with customers
– serving as a personal fashion advisor to deliver business results

·  Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style

·  Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e.

charity events, local associations, mall initiatives)

·  Sensitive to customer and team needs and tailors approach by reading cues

·  Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate

·  Develops both self and individual product knowledge skills and remains aware of current collections

·  Understands the positive sales impact staffing has on the business and recruits accordingly

·  Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth

·  Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development

·  Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)


·  Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively

·  Demonstrates strong business acumen

·  Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor

·  Maintains interior and exterior upkeep of the building with partnership from the corporate office

·  Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary

·  Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures

·  Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals

·  Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions

·  Ensures all daily tasks are completed without negatively impacting service of Coach standards

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles
Job Segment: Brand Ambassador, Part Time, Marketing