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Facilities & Loss Prevention Manager

The Hair Shop Inc.

This is a Full-time position in Los Angeles, CA posted June 8, 2021.

The Facilities & Loss Prevention Manager is responsible for ongoing maintenance and the prioritization of all issues that arise regarding the maintenance and repair of 6 retail locations, 2 warehouses, and our HQ office. 

Get to know the role:

Develop and organize standard operating procedures for preventative maintenance programs for critical building systems and equipment.

Develop proper communication flows between ongoing requests and long-term needs.

Review maintenance contracts and the coordination of various building and system maintenance projects including but not limited to HVAC, Security, Generator Maintenance.

Coordinate with contractors to provide contract maintenance and repair services.

Monitoring operation and maintaining refrigeration, water cooling and air conditioning equipment, heating, ventilating and hot water equipment, pumps, valves, piping and filters, other mechanical and electrical equipment for all locations.

Formulates and implements the preventative maintenance program for each building.

Apply the principles of continuous quality improvement in delivery of services through assessment, measuring, and monitoring of security and system processes.

Maintains and updates all documentation and contracts associated with retail stores.

Work with service contractors to ensure work is completed timely and to standard.

Prioritize daily facility issues and effectively delegate responsibilities.

Daily oversight of facilities budgets and spending ensuring cost-effectiveness.

Promote the Loss Prevention Department as a support function and investigative center of the business.

Support and coach Store Management teams to develop understanding, promote and share LP best practices in-store.

Minimize financial and stock loss to the business through Stock, Cash, and cost controls.

Conduct thorough investigations into reported losses/Incidents in a professional manner and within the company and legal guideline.

Conduct risk assessments/audits on high loss stores ensuring management controls are in place and are being observed.

Provide timely and accurate reports to LT following all risk assessments and conducting follow-up visits where required.

Act as an advisory service for all LP issues and build a close working relationship with District & Stop Managers, HR, and Ops.

Make recommendations with regards to store training and develop training material that meets the needs of the business.

Provide and maintain accurate and comprehensive records of all incidents and investigations for both internal and external use.

To liaise and communicate with local authorities, police forces, and shopping center management teams.

Any other duties assigned by management.



Bachelor’s degree or commensurate experience preferred.

4+ years’ experience managing facilities with multiple locations.

2+ years’ experience within Loss Prevention Experience dealing directly and effectively with landlords and outside vendors.

Strong computer proficiency required, including MS Office (experience with FM Pilot a plus).

Excellent interpersonal, communication and influencing skills essential for success.

Requires ability to physically inspect property (or properties).

Expert skills in time management, attention to detail, project management and prioritization are vital for this role.

Ability to perform and balance demands in a fast-paced, changing, multi-tasking work environment.

Self-starter with demonstrated initiative, judgment, decisiveness, confidence, and discretion.

High level of professionalism and sound judgment in dealing with senior managers; effectively builds relationships and resources at all levels of the organization.

Highly proactive; takes initiative to begin and complete projects; masterful at follow-up and tracking work projects; anticipates and executes tasks before being asked.

Excellent problem-solving ability.

Flexible to accommodate last minute changes and demands from multiple sources.

Ability to retain confidential and sensitive information.

Ability to sit and use normal office equipment (phone, computer etc.) Must be able to travel and possibly work weekends as necessary based on business needs.

Strong knowledge of company policy, goals and standards.

Ability to assume responsibility & exercise good judgment when making decisions within the scope of the position.

Ability to perform the job safely & with respect for others, for property, & for individual safety

Benefits we offer:

Health Insurance Dental Insurance Vision Insurance 401K Employee Discounts Paid Sick Time Accrued Vacation Time 9 Paid Holidays