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Distribution Operations Manager

Expeditors International of Washington, Inc.

This is a Full-time position in Milpitas, CA posted June 11, 2021.

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.* 18,000 trained professionals* 250+ locations worldwide* Fortune 500* Globally unified systemsScope of Position:Manages distribution operations for the branch. The distribution operations manager manages all the tactical operations as well as seeks new distribution services opportunities and cooperates with sales to turn new opportunities into profitable business. This position has the following major components but not limited to:* Operational management, internal and/or 3rd party service provider* Labor Management* Preparing Scope & Rates.* Preparing and implementation of the SOP.* Customer retention.* Operational, training and other activities.* Provide necessary information to accounting to produce monthly client P&L* Analyze client P&L and send to Distribution ManagerResponsibilities:Operations: Be literate in all aspects of Expeditors’ businesses and operations including accounting, and the functions of Expeditors computer systems and, in weak areas, endeavors to improve upon them constantly. Be able to use the EDMS system at full and be able to demonstrate Expo. Reviews records/reports for accuracy of information and compliance with established procedures. Reviews records/reports to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies. Responsible for overall Distribution warehouse safety within the branch along side other managers responsible for the branch warehouse, safety must be the responsibility of all but Distribution Services can assist with good practices. Implements vendor agreements with third party distribution centers as per OPS policy.Labor Management: Helps establish work schedules. Ensures that the schedules are correctly implemented and that jobs are completed properly. Applies sound communication and motivational techniques in leading, supervising, coaching and disciplining associates. Provides input into performance evaluation for recommending promotions, wage increases, associate development and terminations.Management: Completes distribution reporting for the branch, including Weekly sales report and Customer Profitability. Works on department budget and accounting. Determines work procedures, prepares work schedules, and expedites workflow. Supervisory / management responsibilities for distribution office and warehouse personnel. Issues written and oral instructions. Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. Evaluates employee performance. Distribution Operations Managers are expected to deal fairly, but firmly with all of our people, all of the time. It is expected that Distribution Operations Managers be “obsessed” with the fundamental details of running the business. It is being concerned about the “basics” of the operation, and being consumed towards making them consistently correct, that our highest goals will be achieved.Budgets: Expected to prepare a yearly budget that increases and challenges their revenues over the current year. This increase need not necessarily satisfy corporate objectives, but rather indicate healthy progress in the department and have profitability as its goal. Of course, a genuine effort to achieve it is expected as well.Credit and Collection: Expected to follow the credit and collection policy of the company. This means extending the effort towards protecting the Company before extending credit by obtaining credit agreements, getting approved credit limits, and then keeping clients within them as well as routinely calling and collecting funds on past dues.Strategy: Designs a local support structure to meet agreed strategy and goals. Gains agreement from Distribution Manager for annual Strategy and Business Plan. Establishes operational procedures for all warehousing/distribution activities. Oversees all requests for warehouse equipment repairs/purchases.Implement New Business: Works with the Distribution Manager to help make hiring decision on all distribution/warehouse personnel. Creates a Standard Operating Procedure (SOP). Develops a local supplier/vendor base to ensure flexibility in service offerings. Submits all quotations for new distribution services accounts in draft Scope & Rates form along with pricing template to Distribution Manager prior to mailing the Scope & Rates to the client. Prepares and presents the Scope & Rates with terms and conditions on reverse side in person to the client when practical prior to receiving freight.Customer Retention: Continually maintains a professional and courteous relationship with all customers. Focus on customer service, sales and retention. Makes retention calls and records them into TeamSell. Creates tailored Quality Management Review for every customer in order to measure satisfaction. Handles customer complaints in order to identify and take corrective actions. Measures and improves profitability of the customer using a distribution and customer P&L.Training: The Distribution Operations Manager is expected to address the training needs of the individuals (temps / EI employees) within the department which includes fulfilling their personal growth goals as well as those of the Company. This training would adequately and suitably address all of the basic and fundamental issues of running the department, retaining customers, and eliminating errors. It would also provide a program for the training of one’s own replacement.Training Course Requirements for Distribution Operations Manager:* Attend the “E.dms Level 1” and “E.dms Level 2” training.* Attend the “Distribution Services Manager Certification Training.”* Attend 3PL selection training course (usually tagged after DS cert course)* Attend the “Facilitation Course.”* Attend the “Assessing Employee Performance Course.”* Understanding Distribution Facilities & Physical ProcessA. Education (preferred level): bachelor’s degree* Bachelor’s degree (B.A.) from four-year college or university; or 7 years related experience and/or training; or equivalent combination of education and experience.B. Experience (minimum level of direct experience in a similar position): 5 yrsC. Knowledge/ Skills: A comprehensive knowledge of warehouse operations is necessary. A working knowledge of warehouse and transportation management systems is a must. A broad range of management skills is required, with a particular emphasis on leadership, supervision, motivation, communication, and planning. Must be able to give and receive innovative, creative and helpful feedback for team growth and productivity. Must be able to interface and communicate effectively within the organization, with business units, throughout the company, and with partners across the supply chain.Must have excellent communication skills, both written and verbal. Must be a strong team player with a firm, personal commitment towards the business and its customers. Must value diversity and exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment. Must also be successful in managing effective deployment of resources, systems and personnel to enable achievement of organizational objectives. Extensive sourcing, negotiation and human relations skills are required.It is expected that Distribution Operations Managers will conduct themselves, those they lead, and the Company’s business in the highest standards and protect the Company’s reputation. It is also expected that a Distribution Operations Manager will know the Company’s working dynamics (where our offices are, the different services, and the organization) and will strictly adhere to the Company’s mission statement.D. Special Requirements: Experience in a global organization. Thorough understanding and proficient in the use of E.dms, E.tms, MS Word, MS Excel, and MS PowerPoint. Must have excellent work habits. Must pass a background check, if applicable in state, region or geography. Bi-lingual ability a plus.Expeditors offers excellent benefits* Paid Vacation, Holiday, Sick Time* Health Plan: Medical, Prescription Drug, Dental and Vision* Life and Long Term Disability Insurance* 401(k) Retirement Savings Plan (US only)* Employee Stock Purchase Plan* Training and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.