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Account Manager

Dial800

This is a Contract position in West Los Angeles, CA posted March 29, 2022.

Dial800 is a Los Angeles (Westside) based marketing optimization company. We are pioneers in this field and our products and services empower marketers to generate more calls, more sales, and more ROI. We were founded in 1989 but have recently reinvented ourselves and are growing. Our core product offering is based around our acclaimed call tracking Software-as-a-Service. We have a great team, exceptional esprit de corps, and are looking for someone to take on the newly created Account Manager.

Responsibilities include, but are not limited to:

The Account Manager will be responsible for managing, nurturing, and growing a group of key clients. This position will serve as a critical role in organizing and coordinating multiple teams and will operate as the vital link between our company and our clients.

Responsibilities & Accountabilities:

  • Own and manage relationships with strategic clients.
  • Support the acquisition and on boarding of new clients.
  • Identify new sales opportunities within existing accounts by up-selling, cross-selling and consulting with clients.
  • Identifying potential new clients and business opportunities
  • Work with multiple internal groups cohesively to ensure client success.
  • Focus on overall client development and growth.
  • Maintaining a good understanding of clients and their business strategies
  • Maintain a group of accounts and manage for stability, revenue and growth.
  • Coordinate, support and interface between the Sales Team and our Concierge Team.
  • Manage and meet time sensitive deadlines for accounts
  • Project Management
  • Strategy, Forecasting and Budgeting
  • General administrative duties
  • Giving presentations
  • Selling products and new services
  • Other duties as assigned.

Requirements & Experience:

  • 2+ years of experience managing clients
  • Strong interpersonal skills
  • A polite, friendly and diplomatic manner
  • Excellent communication skills, both written and verbal
  • A good sense of humor
  • Good negotiation skills
  • The ability to generate ideas
  • The ability to prioritize and manage several different tasks at once
  • An excellent understanding of client care
  • The ability to work effectively to deadlines
  • Good motivational skills
  • Good common sense and logical thinking
  • The ability to relate to a wide range of people
  • The ability to thrive in pressured or stressful situations and solve problems as they arise
  • A committed and flexible attitude to the job
  • Good organizational and administrative skills
  • The ability to work independently and as part of a team
  • The ability to manage several tasks at once
  • The ability to handle rejection (when a client chooses to stop doing business with the company)

Qualifications:

To be considered, you must be a United States Citizen or have a Green Card. A Bachelor’s Degree (preferably in Marketing or a Business related subject, including Communications) is required. Must be a self-starter and team player with the ability to work well with other staff members, clients, vendors, and the public. Additionally, you should be comfortable multi-tasking in a fast paced environment, and be looking for a long term position. Every person on our team plays a part in shaping our future, you will as well. Compensation: 65k – 70kBenefits: 100% employer paid medical/dental/vision and 401K with company matching, life insurance, 24 Hour gym membership, and more!

Job Type: Full-time

Pay: $50,000.00 – $65,000.00 per year

Experience:

  • Account Management: 3 years (Required)
  • Sales: 3 years (Required)
  • managing clients: 2 years (Required)

Education:

  • Bachelor’s (Required)