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Patient Service Representative – Float Pool

Scripps Health

This is a Contract position in Encinitas, CA posted February 13, 2020.


At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation?s Top 100 Places to Work.

You?ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you?re open to change, go ahead and unlock your potential.

Join a winning team supporting the Float Pool department at Scripps Clinic Encinitas as a Patient Service Representative. Working together, you?ll bring your expertise, compassion and excellence to all we do. The ideal candidate will thrive in a fast paced environment and enjoy providing world class customer service. This is a float pool position supporting seven different specialties and duties may range from check in and check out procedures to managing incoming/outgoing calls, messages and referrals, sorting and distributing mail and faxing, and scheduling appointments for patients.

Patient Service Representative responsibilities may include:

  • Interacting with patients, payers and providers to gather information for accurate registration including assigning of Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
  • Responding to customer billing and payment inquires.
  • Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
  • Escalating billing inquiries as needed.
  • Accurately scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors.
  • Initiating and validating referrals/authorizations.
  • Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns.

This is a benefitted Full Time, Day Shift position with a Monday ? Friday, 8AM ? 5PM schedule at Scripps Clinic Encinitas.


Required Qualifications:

  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

  • 1 year experience customer service or healthcare/medical office environment preferred.
  • Able to adapt, prioritize and meet deadlines.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG’s, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Job: Access / Business Services
Primary Location: Northern San Diego County-ENCINITAS-SCRIPPS CLINIC – ENCINITAS
Work Locations:

Organization: Scripps Clinic
Job Posting: Jan 31, 2020, 6:33:07 PM