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Service Writer

4 Rivers Equipment

This is a Contract position in Sunnyvale, CA posted September 13, 2021.

Company Summary By partnering with 4Rivers Equipment, you become part of a John Deere Award Winning team with over 400 employees in locations up and down the Front Range of the Rocky Mountains.

From Wyoming, through Colorado and New Mexico, down to Texas, we work with customers as friends, and focus on getting the job done right.

That’s being, “Your Working Partner”.

4Rivers Equipment is built with positive attitudes and partner-like integrity.

We like to get the job done right for our customers, while keeping a fun and team-oriented work environment.

Benefits: Low-deductible Medical/Dental/Vision Insurance 401k Match Profit Sharing Life and AD&D insurance Multiple training platforms Paid Time Off Company Investment Opportunity Multiple Employee Discounts Customized Career Path You’re a social go-getter, ready with all the solutions both your team and customers need.

You’re a team player, and you love getting that checklist completed.

If that’s you, 4Rivers Equipment wants you to join our team 4Rivers is seeking qualified candidates for a full-time Service Writer position at our Pueblo West, CO location This position works with the customer through the entire service process to ensure complete satisfaction.

Essential Duties: Complete customer service authorizations.

Provide cost estimates or quotations as required.

Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required.

Identify all repair needs.

Communicate estimated job start time and completion date – update completion date as necessary.

Solicit additional service work identified by technician’s inspection and found during repair of the equipment.

Assign SPG’s or estimated repair times to work order segments.

Supervise technicians and manage service jobs.

Approve technician’s service report and perform final inspection of the machine.

Review invoice with customer prior to closing work order.

Invoice customer, internal, and warranty work.

Education High School diploma or equivalent experience.

Outstanding interpersonal and customer service skills.

Strong technical background.

Strong communication skills.

Ability to multi-task.

Knowledge of Service Department Operations and heavy equipment technology.

Regular and predictable attendance and punctuality is vital.

Must attend work regularly and to arrive at work on time.

Failure to do so detrimentally affects team morale and productivity.

4Rivers Equipment is an Equal Opportunity Employer.

Salary commensurate with knowledge, experience and abilities.

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