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Process analyst u.s. citizenship required


This is a Full-time position in El Segundo, CA posted October 29, 2019.

DISYS is searching for a strong Process Analyst to work across all teams to gather data, identify (historical) trends, and break down current operational processes (minus any inhibitors) to allow more informed business decisions based on efficiencies and cost analysis to improve program efficiencies while decreasing costs.

Where processes/services require enhancement(s) to current technologies, the Process Analyst will document the business requirements, deliver requirements to product owners/teams, and report on the progress/status of development of systemic enhancements (e.g.: ServiceNow) through production implementation.

He/She will also manage a variety of operational projects as needed to support program needs across the organization.

This successful candidate will be agile and able to shift focus as program needs change and evolve.

• Using data sources, such as ServiceNow and Unified call manager to analyze trends
• Provide data collection support on cost analysis
• Provide project management support for projects, as needed
• Write summative reports and give presentations about recommended changes
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Meet with customer to take detailed ordering briefs and clarify specific requirements of each project
• Use and continually develop leadership skills Skills:
• 6-10 years’ experience in analyst role
• Understanding of ITIL, PMP
• Advanced proficiency in MS Office tools: Excel, Word, Project, Visio, PowerPoint, OneNote, Outlook
• Experience with process improvement
• Advanced time management and analytical skills
• Excellent client-facing communication skills Benefits: 15 days PTO 7 paid holidays Comprehensive Benefits Package Jerome Johnson Senior Recruiter Digital Intelligence Systems, LLC (DISYS) 8270 Greensboro Drive, Suite 1000 McLean, VA 22102 (o) 703-531-8266 |