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PBX Operator / Part Time

Surf & Sand Resort

This is a Contract position in Laguna Beach, CA posted November 19, 2020.

Surf & Sand Resort , Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like lifelong friends and believe in the personal touch.

In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.

Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.

The PBX OPERATOR / Part Time is responsible to correctly connect incoming hotel calls to the appropriate individual or department with the utmost courtesy and efficiency.

ESSENTIAL DUTIES, include but not limited to:

    -To understand and respond to all guest needs and requests in a timely and professional manner.

    -To follow all specified telephone procedures including correctly answering and transferring all incoming calls in a timely, courteous, and professional manner; forwarding messages to guests and managerial staff in a timely manner; correctly operating all features of the PBX switchboard; and adhering to posted standardized telephone greetings.

    -To assist guests and staff, as requested, to place out-going calls.

    -To actively promote guest use of the hotel services and facilities.

    -To follow all specified procedures to properly perform routine job tasks; maintaining other PBX logs; updating staff message board, and delivering messages; preparing check-in packets; filing daily check-outs registration cards; documenting and following up on guest complaints; following up on unanswered wake-up calls; following up on unsuccessful call transfers; transferring relevant PBX information to the next shift; and tracking telephone problems, including their sources and resolution.

    -To monitor the Daily Activity Calendar, message boards, and hotel/department bulletin boards on a daily basis, in order to maintain current awareness of changes in PBX policies and procedures.

    -To follow all specified procedures to complete the PBX packet on a daily basis, including all requested documentation or logs.

    -To understand how to utilize software related to Front Desk operations such as Opera, HotSOS, Zingle, Flock, Alice Saflok and any other necessary software.