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Dispatcher

Charlie's Produce

This is a Contract position in Irwindale, CA posted May 14, 2022.

Overview:

Charlie’s Produce – Who We Are

Charlie’s Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, with distribution centers in Seattle, Spokane, Portland, Anchorage, Boise, and Los Angeles. The secret to our 40 years of success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth.

Charlie’s provides a healthy employee stock ownership program, competitive Medical/Dental/Vision and Life Insurance plans. And our newest benefit offers Pre-Paid Fully Funded College Tuition to our employees and the dependent children of our employees after 1 year!

Responsibilities:

Shift

DAY – must be open to split days off & occasional Sunday’s – includes Saturdays

Job Description

The dispatch position is a fast paced role where dispatchers are routing ‘same day’ and/or ‘late’ orders for delivery each day. You will work closely with warehouse staff, sales, CSR’s and purchasing throughout the day chasing down orders, answers to questions, and/or helping to resolve issues. Phone calls will come in from drivers with recovery orders, problems on their route, or questions regarding pickup requests or back hauls. You will monitor route progress and inform sales about any unexpected delays. At the end of each day you will send out a recap outlining issues, dispatched routes, and any drivers still out making deliveries.

Essential Functions

Monitor email to dispatch group, fielding requests in order of priority.
Answering questions, confirming requests, and taking care of issues as they come up.
Answer calls from drivers to the “Dispatch Phone” taking down information regarding order issues such as shorts, miss key, miss pick or quality.
Communicate with sales, CSR’s, purchasing and warehouse ongoing in a professional manner.
Review current orders in system and route TBD orders as they come in keeping a close eye on special request from customers.
Insure all orders are checked for accuracy prior to loading. Double check recovery orders that were quality issues to insure product meets customer expectations. Report to sales anything that cannot be resolved with current inventory. Share item concerns with QC group as needed.
Dispatch daily late routes. Insure all routes are covered, drivers are clear on where they are going, understand sequence to deliver, and that all product has been loaded on trucks from both warehouses.
Check off daily tasks which include scheduled pickups from vendors, recording driver call-ins (customer, reason, items) deliveries for CP Fresh, Rogge, or Frank’s.
Walk the dock periodically to insure nothing has been left behind, pallets are stacked neatly, and loading dock kept clean and organized. Also, insure doors 1-10 are open for returning drivers and that trucks have not been left unattended.
Qualifications:

Job Qualifications

Excellent professional communication skills, working with all departments including senior management.
Must have high accuracy in fielding and delivering details.
Positiviley work and manage time in a fast paced environment.
Proven organizational skills – ability to keep track of day and stay on task while not losing sight of responsibilities and commitments.
Minimum 1 year experience with Power Enterprise/Power Warehouse and SQL Dashboards or similar systems.
Working knowledge and experience with Microsoft Office (Outlook, Excel, Word) and TEAMS.
High understanding of proper email etiquette and written communication skills.
Commitment to staying each day until the job is done. There are no clear hours in a dispatcher’s day in regards to finishing the last dispatch. Monday and Friday are heavy days and may require staying more than 8 hours.
Ability to work in the chilled warehouse for extended periods of time. This would be when checking orders, picking small 1-2 pc orders, or doing periodic dock checks and helping to keep the work area clean and organized.
Open to a spilt days off. Plus being open to occasionally work on Sunday to help cover vacations.
CDL – A or B, super plus!

Charlie’s Produce Offers

The stability that comes with working for the largest privately-owned Produce distributor on the west coast
A family oriented, supportive work environment where employees are treated as people.

Charlie’s Produce Total Compenstation Package Includes

Competitive pay structure
90 day performance review
Annual review with performance based increases
We recognize and reward hard work and commitment.Supplemental retirement plan through our Employee Stock Ownership Plan (ESOP)
Robust health and wellness benefits eligible within 30 days including medical, dental, vision, supplemental life, and employee assistance program
Paid time off and paid holidays
Employer-covered College Program- earn your AA, BA or Masters degree!
401k available

Supplemental Information

This employer participates in E-Verify and will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization.

Charlie’s Produce is an Equal Opportunity Employer