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Delicato Family Wines: Concierge – Black Stallion Estate Winery

Delicato Family Wines

This is a Contract position in Rocktram, CA posted September 29, 2021.

Position PurposeUnder general supervision, the Concierge is responsible for greeting and welcoming guests to the winery and assisting them throughout their visit. The Concierge maintains the reservation system for Tasting Room guests and demonstrates detailed knowledge of Black Stallion Estate Winery and landscape sites as well as event and tasting experiences to make suitable guest recommendations.Functional ResponsibilityEssential DutiesMaintains the Tasting Room’s tour, private experience, and events reservation system and calendar to help coordinate staffing and setup and ensure an excellent customer experienceProvides a warm greeting and high level customer service to create a memorable guest experienceProcesses the majority of general telephone calls received by the winery, demonstrating professional telephone etiquette and a complete understanding of all Black Stallion Winery’s operations and guest experiencesAssists with customer concerns, questions and complaints via e-mail, telephone or in person in a timely mannerMaintains a current business database to recommend restaurants, hotels, wineries and recreational activities for guestsAssists Tasting Room staff with pouring wines for guests as neededAssists with other administrative tasts as neededOther duties may be assignedNon-Essential DutiesOther duties may be assignedMinimum RequirementsEducation and ExperienceHigh school diploma or equivalentMinimum 1-2 years successful experience in wine industry, concierge, hospitality, hotel or related fieldCertificates and LicensesResponsible Beverage Service certificate required. Delicato will pay for upon hireKnowledge, Skills, and AbilitiesMust be able to work evenings, weekends, and holidays as neededProven ability to effectively communicate and provide exceptional customer service to diverse groupsMeets changing priorities in the workplace with flexibility and enthusiasmSolution-oriented and resourceful problem-solving skills in a fast-paced work environmentBasic business math skillsMaintains a professional appearance and demeanorWorking knowledge of wine, wine industry and Napa Valley regionAble to establish and maintain effective working relationships in a team environment to achieve department and Company goalsProficient in retail and reservation software and Microsoft Office Suite (Word, Outlook, Teams, PowerPoint, Excel)Working ConditionsGeneral winery tasting room environment with limited travelIndoor and outdoor environment with exposure to the elements/temperature variationsShift RotationMust be able to work flexible schedule, including weekends and after hoursWork StandardsActs in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable RelationshipsCommunicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive mannerDemonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and trainingFollows all Company policies and proceduresAdditional CommentsManagement retains the discretion to add to or change the duties of the position at any time.Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.DelicatoFamily Wines is an Equal Opportunity Employer.#pouryourselfintoanewcareerNearest Major Market: NapaJob Segment: Concierge, Hospitality