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Concierge the piccolo

Martin Resorts

This is a Full-time position in Paso Robles, CA posted October 31, 2019.

Concierge, you share our company values and you are a customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community.

You are a positive, hardworking team member who will conduct the business of the property’s front office in this dynamic work environment.

The Concierge strives for success and will be expected to uphold the values of elevated customer service, organization, and executing their responsibilities through record keeping, telephone operations, guest interactions, and other related tasks.

of the Ideal Candidate:Maintain concierge desk and lobby organization and supplies to provide a clean and enjoyable experience.Welcome arriving guests, check them in and provide them all information needed to enjoy their stay.Check departing guests out and assure their stay met their expectations.Uphold friendly, courteous telephone service and interactions with guests and fellow employees.Coordinate with guests prior to arrival and through to their departure by means of reservations, wake up calls, check-in, check-out, routing needs, posting charges, and special requests.Preserve the security and privacy of guest rooms and administrative keys.Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.Receive and send guest and hotel mail, packages, and facile transmissions.Develop a comprehensive knowledge of rates, feature, amenities, and area attractions for the property in order to assist any client.Maintain the confidentiality of any and all company information, including but not limited to: performance statistics, agreements with clients, prospective business, and financial information.Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities, including maintaining excellent customer service and efficient operations.Following safety procedures as your role is defined.Core Competencies:Ability to Multi-TaskPossess Customer FocusMaintain and Possess Composure:High School Diploma or GED EquivalentDegree or course work in Hospitality desirable.3 years of Concierge experience in hospitality preferred.Must be flexible to work weekends and holidays.Maintain professional appearance.Speak and understand the English language.Must possess strong knowledge of the Paso Robles area, wine, entertainment venues, breweries and county events.Physical :The minimum physical requirements for this position include but are not limited to:Must be able to lift and/or carry up to 40 pounds frequently to assist guests.Ability to stand for extended periods of time.Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation.Ability to bend and twist, push and pull, stoop, and kneel.Ascend and descend a ladder.

our Company:Martin Resorts is a collection of premier hotels on the Central Coast of California.

Since its founding, it began with a simple vision from Tom Martin that the company holds close to its heart every day.

With everything that the company does, the mission, vision, and values are the centerpiece for driving our team members and providing the best guest experience at our hotels in San Luis Obispo.The mission of Martin Resorts is to promote a contagious spirit of hospitality enriching the lives of our employees, our guests, and our community, one experience at a time. We are looking for someone who understands what it means to LEAD and believes in our culture, values, and mission as much as we do.The five core values that our team members live by every day include:Leadership: Working together and supporting one another as a team to achieve extraordinary results.Empowerment: Developed by trust, training, support, and respect.Authentic: Genuine service, people and experiences.Distinction: Continuous pursuit of the highest standards-going above and beyond.+HUMM: Working together and supporting one another as a team to achieve extraordinary resultsMartin Resorts offers exceptional benefits, Medical, Vision, Dental, Life and an Accident Plan for employees working Full-time 30 hours or more per week. We also offer one of the most generous 401K matches up to 4%. This position starts at $13/hour and goes up depending upon experience plus tips.