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Cloud Operations Team Manager – SISW-PLM (239444)


This is a Full-time position in Cypress, CA posted August 15, 2021.

At Siemens we are always challenging ourselves to build a betterfuture.

We need the most innovative and diverse Digital Minds to developtomorrow’s reality.

Find out more about the Digital world of Siemenshere:**CloudOperations Team Manager****Position Overview:**The Siemens PLM Innovation and Researchteam is looking for a passionate Cloud Operations Manager to support the nextgeneration of PLM software products running in the cloud.

As a key member DigitalIndustries Software Organization, you will have the unique opportunity to drivea team to shape, build, and operate the cloud infrastructure supporting SaaSproduct offerings from Siemens while getting hands on experience integratingwith many Siemens PLM products.You will be part of a strong team in afast-paced, start-up like environment where agile development is embraced, andinnovation is encouraged.

At Siemens, everyone can positively impact millionsof customers and you will be called on to identify and realize theseopportunities.Siemens is a high growth organizationworking on many products and software changing the world.

Be part of thisfantastic new opportunity and inspiring culture of relentless innovationtowards Ingenuity for Life.**Responsibilities:**The person in this role will beresponsible for directing and coordinating a Cloud Operations team by managingthe administration, uptime, performance, service level agreements, operationalplans, security and compliance, and incident response for Siemens cloudservices and apps in a multi-region, 24×7, mission-critical, enterpriseenvironment.Job tasks include:+ Manage the team operating the system infrastructure formicroservices and apps running in cloud test and production environmentsfollowing Agile Scrum and Lean style of management+ Maintain operations policies & procedures; including security;disaster recovery; monitoring and customer communications+ Provide high quality of service 24/7 to Siemens global customerbase; including proactive monitoring and response to support issues; monitorcustomer satisfaction and optimize service delivery to ensure support levelagreements+ Ensure cloud operations are performed to applicable legal andregulatory requirements+ Manage and plan infrastructure & resource costs to definedbudgets+ Identify and implement cost savings opportunities throughautomation and optimizing resource utilization+ Conducts security assessments, security authorizations, andevaluations of applications and systems processing sensitive; and assesses technologyto ensure that security vulnerabilities are identified and remediated+ Develops and maintains IT security documentation, including systemsecurity plan, risk assessment, contingency plan, incident response plan, ITsecurity policies and procedures, etc.+ Monitor networking, firewalls, security policies, routing,failover, HA/backup/restore, disaster recovery, cloud storage, security trendsand patches/updates, monitoring tools, scale testing and cloud applicationdeployment+ Define and implement ops reporting and support dashboards &manage platform operations support+ Manage and develop automation to support zero-downtimeinfrastructure changes across multiple globally distributed systems+ Define, implement, manage, and improve operational support processes+ Manage and participate in operational coverage amongst operationteam members**RequiredKnowledge/Skills, Education, and Experience:**+ BS/MS Computer Science or equivalent experience; MIS or relatedfield and MBA is a plus+ 3+ years managing a cloud IT operations team, administrating andmanaging Linux/Windows systems for production, test, and developmentenvironments+ Strong communication skills to work with leadership, commercialteams and customers+ Highly organized and detail-oriented, with excellent, demonstratedprocess management skills; project and goal oriented+ Personable, approachable, and readily accepting of change; able towork cohesively with a variety of talented individuals within the organization**Preferred Knowledge/Skills,Education, and Experience:**+ Managing the operations infrastructure on Amazon Web Services(AWS)+ AWS certified SysOps Administrator+ Strong time management skills and the ability to be self-directed+ Ability to evaluate, troubleshoot, and follow-up on customerissues as well as replicate and document for further escalation+ Ability to effectively prioritize and execute multiple tasks in ahigh-pressure environment including during disaster recovery/crisis situations+ Ability to keep up to date with trends in Cloud service deliveryand update department practices to remain competitive+ Experience with Terraform, Terragrunt, CloudFormation+ Agile and DevOps process and mindset+ _Qualified Applicants must be legally authorized for employment inthe United States.

Qualified Applicants will not require employer sponsoredwork authorization now or in the future for employment in the United States._**Organization:** Digital Industries**Company:** Siemens Industry Software Inc.**Experience Level:** Experienced Professional**Job Type:** Full-time**Equal Employment Opportunity Statement**Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.**EEO is the Law**Applicants and employees are protected under Federal law from discrimination.

To learn more, Click here ( .**Pay Transparency Non-Discrimination Provision**Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision.

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