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Fruit Expert – Customer Service & Production

Edible Arrangements

This is a Full-time position in Northridge, CA posted January 9, 2021.

The Fruit Expert®
– Customer Service & Production Associate is responsible for creating the mouthwatering arrangements, dipped fruit boxes, and cut fruit for Edible® treat products, following proper operational procedures.

He or she also ensures Edible® service standards are met and surpassed by providing customers with prompt service, delivering a WOW experienceEssential Job Functions and Responsibilities:* Build arrangements according to our brand standards* Prepare a variety of arrangements according to customers’ orders or supervisors’ instructions, following approved procedures and proper portion sizes* Selects fruit for arrangements* Wash, peel and/or cut various fruit to prepare for arranging* Package arrangements or dipped fruit* Receive and store fruit supplies, equipment, and utensils in refrigerators and other storage areas* Performs cleaning tasks in accordance with the cleaning standards and works as a store team player; Clean work areas, equipment, utensils, and dishes* Inform supervisors when supplies are getting low or equipment is not working properly* Remove trash and clean kitchen waste containers* Assist with receiving deliveries from vendors* Follows proper food sanitation and handling procedures* Demonstrates a strong understanding of product knowledge and quality standards* Welcomes and connects with every customer to provide excellent customer service* Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals* Assists customers in the selection and purchase of Edible® products* Uses effective sales approaches and displays strong knowledge of product line; Effectively converts customer inquiries into sales* Builds long-term relationships and builds the trust and loyalty of customers* Maintains customer service area and equipment in a clean and appealing manner* Responds to customer needs; Manages difficult customer situations in a calm and professional manner* Follows standards for merchandising, stocking, rotating and storing all products* Follows cash handling and register policies* Follows inventory stocking and recording guidelines* Takes responsibility to learn all aspects of the position* Learns and demonstrates creating the Edible® Experience* Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basisJob Requirements:* High School Diploma or equivalent preferred* Previous experience working in customer Service or food service establishment preferred* Excellent customer service and communication skills* Demonstrated ability to sell and up-sell products* Good math and money handling skills* Positive attitude* Enjoys working within a team* Enjoys working in a fast-paced environment* Drive and determination* Desire for personal and professional growth* Valid state drivers license and a clean driving record (if also delivering)* Computer skills including Microsoft software and register skills* Ability to lift, carry and/or push objects weighing up to 50 lbs.* Ability to stand, bend, reach and scoop throughout assigned shift