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Donor Customer Service Rep

Vitalant

This is a Contract position in Santa Rosa, CA posted April 21, 2020.

Since 1941, Vitalant (formerlyknown as Blood Centers of the Pacific) has proudly served as a leader in theblood banking industry. We are a globally-recognized leader in bloodtransfusion medicine.
Working at Vitalant is more than a job, it is a chance to bepart of something bigger than yourself. If you are inspired to make an impactand are passionate about playing a vital role in our dedicated team, then weencourage you to consider a career at Vitalant.
Our shared mission to save and improvethe lives of others is our greatest strength. Every day, we empower others toact on their urge to help. We are inspired by ordinary people doingextraordinary things.

PRIMARY PURPOSE:
Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention.
DUTIES AND RESPONSIBILITIES:
  1. Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
  2. Assures quality customer service to all customers.
  3. Retains current donors by rebooking donation appointments.
  4. Explains and/or enrolls donors in frequent donor programs.
  5. Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.
  6. Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.)
  7. Converts donors to automated and other new collection technologies to optimize the donation opportunity.
  8. Assists donors, blood center staff and coordinators in resolving customer service issues.
  9. Administers customer service and marketing surveys to donors.
  10. Collects data and prepares reports, as assigned and performs other clerical duties, as needed.
  11. Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required.
  12. Performs all other duties, at the discretion of management, as assigned.

REQUIREMENTS:

Knowledge/ Education

High school graduate or GED required.

Licenses/ Certifications

None.

Experience

One year experience in related field required.

Skills/Abilities

  1. Able to work in a team environment.
  2. Strong customer service skills and ability to analyze customer-related situations and take appropriate action.
  3. Effective communication skills, both verbally and in writing.
  4. Able to maintain confidentiality.
  5. Good working knowledge of PC software preferred.

Vitalantis an equal opportunity employer:

EEO/Minorities/Females/Disabled/Veterans/OtherProtected Groups

Ourorganization participates in E-Verify

Allcandidates who receive a conditional offer of employment will be required toundergo a pre-employment drug test in accordance with the Company’s establishedguidelines.