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Customer Service Representative

Jms Ac & Heating

This is a Full-time position in Sherman Oaks, CA posted June 8, 2021.

Job Description

Customer Service Representative

We are looking for an energetic call center representative to help us provide the best customer service in the industry. Well teach you the skills youll need to succeed and provide a path for you to do so. In fact, many of our managers began as customer service agents themselves!

What youll be doing

You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers day. Your main responsibilities will include:

  • Talking to customers over the phone to schedule appointments
  • Setting up technicians schedules and following up with them throughout the day
  • Accurately document and update customer records in the computer system
  • Sell products or services to customers, if appropriate
  • Remain calm and helpful even when dealing with upset customers
  • Escalate customer complaints and/or calls to your manager when necessary
  • Provide feedback and recommendations to your manager on ways the company can improve
  • Perform other duties as assigned by your management team

Why youll want to join our team

  • 100% paid training
  • Competitive pay
  • Health benefits
  • Theres real opportunity to learn, grow and advance your career (we love promoting from within here)

Who were looking for

The best fit for this job is someone who:

  • Previous customer service and/or call center experience preferred
  • Has good computer skills, including Microsoft Office
  • Possesses excellent communication skills
  • Cares about helping their customers
  • Is team-focused
  • Has the ability to multitask well
  • Can adapt to a flexible schedule
  • Is positive and can handle challenging situations
  • Can maintain the highest level of confidentiality
  • Bi-lingual is a plus

Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the our team!

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws

Company Description

Heating Ventilating and Air Conditioning company servicing homes since 1993!

by Jobble