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Customer Service Representative

Lyneer Staffing Solutions

This is a Contract position in Fullerton, CA posted October 31, 2019.

Get To Know Our Client: Our clients offers an array of products including carpet cushion, underlayment, toppers, mattresses, and pillows.

They are looking for a customer service representative, or CSR, who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers.

They’re patient, empathetic, and passionately communicative.

They love to talk.

Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Customer feedback is priceless, and these CSRs can gather that for you.

Problem-solving also comes naturally to customer care specialists.

They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Your Day: Manage incoming calls from customers Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers About You Must be Bilingual Experience with Microsoft Word and Excel Data Entry and Filing experience Must have logistics experience Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree