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Customer Service Associate

0& / Hanabi cake

This is a Contract position in Sunnyvale, CA posted October 1, 2021.

We are hiringFuji Inc.

is a venture backed startup that runs a fruit tea brand “ZERO&” and a bakery brand “Hanabi”.

Our vision is to make tasty and healthy food and beverage more accessible to everyone.

We are now operating at San Francisco Premium Outlet and Stanford Shopping Center for fruit tea and bakery products, and we are on a mission to open dozens of locations in the next few years around the country to serve more customers.

Please visit our website and to learn more about our product offerings.ResponsibilitiesAnswer incoming calls, online chats, emails from customers to clarify questions from customers and improve customer satisfactionSupport the promotion events to drive customer acquisitionSupport daily fulfillment in central kitchen (based in Newark)Be capable to discover potential issues in customer experience and suggest solutions; Work closely with cross team members to improve current processLead the Company’s CRM platform project to build the customer service process and protocolsJob Requirement2-3 years’ work experience in a call center or customer service team; be familiar with the call center operation platform and featuresBe capable to adjust and optimize customer service processBe proactive and a good team playerBilingual (English and Chinese) is a plus