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Patient Service Representative – Radiation Oncology

Scripps Health

This is a Full-time position in San Diego, CA posted October 31, 2019.

Description At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates.

So if you’re open to change, go ahead and unlock your potential.

This Patient Service Representative would work within our Radiation Oncology Department at our Torrey Pines Center.

They are responsible for providing a high quality patient experience by checking in patients for appointments.

The ideal candidate will be patient care focused and show empathy for our patients while remaining a positive attitude in a professional environment.

You’ll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for the following: Interacting with patients and providers to gather information for accurate registration.

Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.

Responding to customer billing and payment inquires.

Effectively managing the check-out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.

Escalating billing inquiries as needed.

Scheduling and confirming appointments according to guidelines, entering appropriate insurance, performing Key User duties with minimal errors.

Initiating and validating referrals/authorizations.

Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to identify the need to involve leadership in order to resolve concerns.

This position is a Casual (on-call) position that requires flexibility working various shifts.

The ideal candidate will be able to provide availability 2-5 days a week depending on business needs.

This position is located at our Radiation Oncology Center in the Torrey Pines area.

Qualifications Required Education/Experience/Specialized Skills: Must be able to demonstrate proficiency of computer applications.

Accurate mathematical skills and ability to handle monies.

Excellent communication and customer service skills.

Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Education/Experience/Specialized Skills/Certification: 1 or more years of experience customer service or healthcare/medical office environment preferred.

Able to adapt, prioritize and meet deadlines.

Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG’s, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, the only San Diego-based company and Becker’s Healthcare Top Hospitals.

Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career.

Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition.

Unlock your potential with Scripps Health today Scripps Health is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job: Access / Business Services Primary Location: Central San Diego County-LA JOLLA-SCRIPPS RADIATION THERAPY CENTER Work Locations: SCRIPPS RADIATION THERAPY CENTER (100_274) 10666 N.TORREY PINES ROAD LA JOLLA, 92037 SCRIPPS ENCINITAS RAD ONC (100_277) 477 N.

EL CAMINO REAL, SUITE D100 ENCINITAS, 92024 Organization: Scripps Green Hospital Job Posting: Oct 11, 2019, 5:36:58 PM Benefit Status: CA