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Banking Client Service Advisor I –

AppleOne

This is a Contract position in Tracy, CA posted September 27, 2021.

AllSTEM Connections is looking for a Client Support Advisor in Tempe, Arizona.

This is a 6-month contract.

REMOTE until Covid restrictions are lifted.

Qualifications:
•Proficient in Microsoft office and database products.

•Demonstrated ability to identify and resolve client issues with follow-up as needed.

•Strong agility to multitask and maneuver between multiple system to provide client support.

•Excellent verbal and written communication skills with the ability to succinctly convey an issue and resulting outcome to clients and internal business partners via phone or email.

•High School diploma or GED.

•Must have 4 or more of client/customer service experience.

•Have at least 2 years of banking experience (Retail or Commercial banking preferred).

Responsibilities:
•CSA?s are accountable for navigating, identifying and researching technical, service related and/or operational client issues for all commercial bank products.

•Client Support Advisors (CSA?s) are the primary client service and technical troubleshooting contact for our commercial bank clients.

•CSA?s are expected to collaborate with colleagues on a day to day basis.

•The Client Support Advisor is accountable for researching and resolving a variety of online banking, direct electronic file sharing, mobile channel and operational issues received through client inbound email channels.

•The Client Support Advisor is expected to demonstrate excellent oral and written communication skills, including delivery of training content and demonstrating aptitude in presentation skills, both with clients and internal business partners.

•CSA?s serve at the forefront of our client?s experience and are accountable for facilitating and demonstrating the capability to problem solve and handle client escalations with diplomacy, tact, and efficiency.

•Client Support Advisors success metrics include; client satisfaction (measured via surveys), quality and efficiency (email cases per day) and schedule adherence.

Comments:
•Remote currently due to Covid 19.

Candidates must be local to Tempe, AZ in the instance that return to office is available.

AllSTEM Connections is proud to be an Equal Opportunity Employer.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.